DescriptionThis video provides step-by-step instructions for replacing the suspension rods on a Whirlpool top-loading washing machine, model WTW7120HW0. The most common reason for replacing this part is if the washer is off-balance.
All of the information in this part replacement video is applicable to the following brands: Whirlpool
Step-By-Step Instructions1
To replace the suspension rods in this whirlpool top-load washer…
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… you will need a quarter-inch nut driver, a flat-head screwdriver, a narrow small flat-head screwdriver, and a chain.
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Before you begin the procedure, unplug the appliance’s power cord.
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Have an assistant help you to move the washer away from the wall.
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Use the quarter-inch nut driver to unthread the two rear screws securing the main top…
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… as well as the screw securing the access plate.
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Lift up the main top and align it on the screw brackets.
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Support the main top with a chain.
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For easier access to uninstall the suspension rods, we recommend removing the tub cover.
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To do this, use the narrow small flat-head screwdriver to help release the eight retainers securing the tub cover to the outer tub.
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With the retainers released, you can fully remove the tub cover.
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Reach in and lift up a suspension rod and unhook the retaining ball from the rod.
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Use the flat-head screwdriver to help detach the bushing from the outer tub bracket.
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You can now fully remove the old rod.
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To install the new suspension rod…
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… align the bushing and spring under the outer tub rod bracket then pull the rod up to snap the bushing into the bracket.
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Lift the top of the rod through the hole in the frame, and upper bushing when replacing a rear rod, then align the retaining ball and rotate to secure.
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Repeat these steps to replace the other three suspension rods.
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With the new rods installed… replace the tub cover…
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… by aligning the eight retainers with the tabs on the outer tub then snap the cover into position.
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Remove the chain and reposition the washer’s main top.
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Rethread the two rear screws securing the main top.
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Realign the access plate and secure it with the screw.
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Move the washer back against the wall.
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Plug the appliance’s power cord back in…
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… and the washer should be ready for use.